The setting for Tickets is a long-distance train journey. Formidable general's widow, heading to her dead husband's memorial service, with an embarrassed young companion. The nature of the relationship between these two individuals is not revealed in the beginning.
The characters are introduced slowly through the film. The older woman seems to be very commanding and shrewd where as the younger man on the other hand, seems to be calmer and uncomplaining, inspite of her constant nagging at him.
Various complications takes place before the young man finally explodes in fury and leaves the older women to fend for herself, which is the climax of the story.
When the old lady notices the young man to be staring at this young and beautiful woman sitting diagonally opposite to him she immediately asks him to swap his seat with hers. The younger man agrees to all of it, without any resistance.
Meanwhile the younger man goes to the bathroom, another passenger comes and sits on his seat, while the older lady is on the phone with someone. This leads to a huge fight as the passenger accuses her of using his phone which turns out to be a false accusation later. Even if the fight could have been easily resolved if she had agreed on showing the numbers in the directory of the phone, she comes upon very stern, stubborn at the same time ridiculous in her arguments. She comes across as someone with a lot of angry energy, with an attitude that nothing can stand in her way and she will co-operate with no one she considers beneath her.
Afterwards when the younger man returns, she seems she is about to break down but instead tells him she is disappointed in him and orders him to get water for her, to which he silently obeys again.
The complications increase after the real passengers of the seats arrive and request her to show them her ticket. Again her arguments seems very arrogant and Uncooperative. She refuses to show them her tickets on the pretext that it’s their problem and not hers and that she will not move from her seat what so ever. Soon the younger man returns with water and inquires about the problem upon which she shouts at him to not to intervene, in front of all the passengers and orders him to sit down. He politely tells her that there isn’t any need to shout.
Upon the inspectors arrival she is asked to move into another carriage.
After they have settled in the carriage the younger man comes outside, to talk to a girl. There we learn a little bit more about his character. The girl seems to know him, and his many affairs. She is also good friends with his sister. From their conversation we learn he is not in touch with his sister for a long time. But then he is more interested to know if the girl currently has a boyfriend. We also learn that he never bothered to come back to Bracciano when his dad died, rather only chose to call that too after two months of his father’s death. This also highlights his distant attitude towards his family. In between their conversations, the older lady shrieks out for him twice, again embarrassing him a little in front of the girl. He is a little irritated but patiently asks what she needs. The 1st time she forgets what she had called him for and the second time she orders him to go get coffee for her. It seems that ,of an on she had been a little jealous of the women in d train he has been staring at and also the girl he was talking to outside his carriage.
While he is in the canteen for the coffee he converses with the two gentlemen; the older lady had fought over the seats with. He apologises about whatever happened before. One of the men tells him how all women at old age become a bit difficult and that even his mother is like that. The younger man makes it clear that that lady isn’t his mother or grandmother. They suspect if she is his lover. Upon asking, he clarifies that he is doing a community service and that he is helping her to go to her dead husband’s memorial service. These conversations do manage to disturn him a little. Once again after getting her the coffee, he goes back to the girl to talk and once again the old lady interrupts as she wants him to help her get dressed.
Rising action happens when throughout that time she tells him what to do and what not to do. She complaints about his service and that he is not very well trained. She keeps telling him that he is not doing things properly or that he is too slow, she tells him it’s all because he has led a comfortable life. She raises her volume and tells him to do exactly she says and not to criticise her. She tells him that she needs patience of a saint when it comes to him and that he is only good at going out and chatting and pleasing himself. She keeps getting at him till the time he loses his patience and screams at her and leaves the carriage.
The falling action begins when she starts searching for him helplessly in the entire train. She realises she needs his help getting to the memorial service. The suspense for the audience is whether she will find him or that he might be waiting for her back in the cabin in order to help her out.
But towards the end she is left alone at the station and it’s evident that the he did not come back. The man, who fought over the phone with her, rather helps her with her luggage which is the denouement of the film.
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